fix disneynow app not working

DisneyNOW App Not Working, Ways to Fix the Issue

DisneyNOW app not working, one of the channels devoted to kids entertainment, is a go-to channel for parents when it comes to engaging their child in pertinent, informed, and meaningful content in the times when irrelevant stuff is easily accessible over the internet.

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Unfortunately, there are issues with the DisneyNOW app not working and users have been having them for a while. These problems occur while the app is streaming content. Sometimes it takes so long to fix these problems that the user regrets signing up for it.

Here are some methods that can help you resolve the troubles on the application before you decide to cancel your membership or switch to other kid-specific channels.

Look for the reasons why is DisneyNOW app not working or creating trouble

It is usually a better idea to understand the causes of the problems you have encountered before you attempt to solve them. The following are some causes of problems that could explain why the DisneyNOW app not working.

  • Internet accessibility
  • Invalid Login Information
  • Version of the Application that is older
  • corrupt cache or app data
  • Third-party apps’ incompatibility
  • Bugs
  • Error with streaming devices.

Read more: How to Fix Disney Plus Lagging, Buffering and Freezing?

Fixing DisneyNOW Application Issues

It is simpler to resolve a problem once you know what caused it in the first place.

Here are some ways that could help you when the DisneyNOW app not working. Ensure that you adhere to each of them until your app resumes functioning normally.

See if your DisneyNOW application is up-to-date or not

An outdated app that is no longer receiving updates from the server is one of the most frequent causes of problems when broadcasting on the app. Although many choose to update their programmes automatically, many still rely on manual upgrading.

It is crucial to check your app’s version before starting to troubleshoot and then fix problems. Update the app if necessary before using it to access the streaming service.

Delete Cache files and stored data

While cache is important for offline data access, it can also be problematic if a resource file is missing or corrupted. It may result in the failure to load or crash of your application.

The files that were causing problems can be fixed or removed by clearing the cache or other app data that has been stored. Open the DisneyNOW app, select settings, and then select clean cache and other stored data.

The application will be restored if you delete these data, along with your content preferences and login information.

Read more: How To Fix Disney Plus Error Code 39?

Re-authenticate DisneyNOW

You can resolve your problems by re-authenticating your DisneyNOW subscription. This is one method for resolving the majority of the app’s issues.

Follow these procedures to re-authenticate your subscription:

  • Your viewing device’s DisneyNOW app settings should be opened.
  • From the menu, pick your TV service provider.
  • When you authenticate your app by clicking “Allow TV Provider Access,” you will be given an activation code.
  • Enter the code after opening This will take you to the website of your TV provider.
  • You can complete the authentication procedure from this page by logging into your account, after which you can access your preferred content.

Delete and install the application again

After re-authentication, your DisneyNOW app should function flawlessly; but, if it doesn’t, there may be a problem with the application itself. The issue can still be there because of some files that are damaged, missing, or have bugs.

The application’s problems can all be resolved by deleting it and then reinstalling it, which will restore your ability to stream without interruption.

Reboot the streaming device

Restarting your streaming device is another method for resolving the problem. Unplug the device from the power source, wait two to five minutes, then plug it back in and turn the power back on to reboot the device.

To restart and reset the device, use the “Hard reset” button located on the rear panel.

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What if the issue is still persistent on the DisneyNOW app?

Although the aforementioned fixes are sufficient to address the app’s problems, occasionally it is conceivable that they won’t work for you.

If the DisneyNOW app not working, you can contact DisneyNOW by visiting or calling customer care at 1 (855) 545-0310 for help with technical issues and video playing.

Activate Disney Plus

We have comprehensive step-by-step guides for every supported device if you want to learn how to activate Disney Plus on another device. To choose your device and view detailed activation instructions, choose one of the links below:

Activate Disney plus on – Smart TV, Fire TV, Apple TV, Samsung TV, Xfinity, Chromecast, Sony, Philips via


Why does DisneyNOW keep stopping?

It stops if your internet speed is slow or your version is out-of-date. It also stops if you have many cache or stored data files. 

How do I clear my DisneyNOW cache?

To clear cache, go to settings of your device, then go to apps and select Disney, then click on clear cache and data. 

How can I use DisneyNOW without a TV provider?

You can view it on streaming services like YouTube TV, Hulu, Sling, FuboTV, etc.

Is DisneyNOW safe and good?

DisneyNOW has a rating of 2.14, indicating that users are dissatisfied with their offerings despite the platform’s popularity.

What is the DisneyNOW app?

The DisneyNOW app is a channel that only features kid-friendly entertainment.